| Dynamic, results-oriented Technical Support professional with solid history of success implementing and maintaining client systems. Well respected individual with high professional standards for achieving and exceeding goals and objectives. Extensive experience utilizing cutting edge tools and processes to develop and execute efficient and cost-effective technical solutions. Proven track record of excellent customer service and quick turn-around times. Most recently, obtained CCNA, Cisco Certified Network Associate certification. Currently in progress with CCVP, Cisco Certified Voice Professional certification. Seeking progression into role of network engineer involving VoIP projects. |