| Training and technical writing professional with 20 years of producing positive results in information technology and call center support. Demonstrated success training new hires, established managers, and IT personnel within corporate, government, and education fields. Ability to self-direct in learning new applications. Noted for providing leadership and communication skills fulfilling role as liaison between technical and business professionals. Record of success applying analytical and negotiation skills in completing projects in a timely manner. Recognized for combining creativity with business acumen to succeed during varying changes in business environment. |