| Motivated software professional with superior customer service aptitude, positively impacting technical support for internal and external customers on mainframe, client server and web applications. Friend of numbers displaying ability to engineer solutions to complex problems. Ensuring uninterrupted 24/7 continuous service. Recognized technical DBA proficiency in Oracle, DB2, Access and other databases, supporting and coordinating production and development environments. Skilled in transforming all phases of the SDLC into efficient applications. Demonstrated success using personal and analytical skills to achieve results, and leading communication between national headquarters and call centers. Willing to travel and relocate. Fluent in Spanish. |